Returns + Exchanges
All sales are final.
- Exchanges can be made for merchandise credit within 10 days of purchase.
- After 10 days, all exchanges are subject to a 20% restocking fee.
- The exchanged item must be equal to or great than the cost of the original purchased item.
- Orders placed Over the Phone, in our Flagship Boutique or at Truck Shows are subject to the same terms.
- Resized rings, bangles and special orders cannot be exchanged or returned.
- Merchandise Credits are valid for 1 year from issue date.
Processing an exchange or a merchandise credit:
- Please contact our customer service team at 561-655-5000 or email firstname.lastname@example.org. They will assist you with a merchandise credit or exchange request.
- Item(s) should be shipped using Fedex and insured for the full amount of the purchase. Please include all original packaging, jewelry boxes and/or pouches.
Irene Lummertz Design
Attention: (YOUR ORDER #)
150 Worth Avenue, Suite 214
Palm Beach, FL 33480
- Please note items showing signs of wear or have been altered, re-sized or damaged in any way cannot be exchanged. You will be contacted by our customer team member if there are any questions related to the merchandise being received.