Exchanges can be made for merchandise credit within 10 days of purchase.
After 10 days, all exchanges are subject to a 20% restocking fee.
The exchanged item must be equal to or great than the cost of the original purchased item.
Orders placed Over the Phone, in our Flagship Boutique or at Truck Shows are subject to the same terms.
Resized rings, bangles and special orders cannot be exchanged or returned.
merchandise credit
Merchandise Credits are valid for 1 year from issue date.
Processing an exchange or a merchandise credit:
Please contact our customer service team at 561-655-5000 or email sales@irenelummertz.com. They will assist you with a merchandise credit or exchange request.
Item(s) should be shipped using Fedex and insured for the full amount of the purchase. Please include all original packaging, jewelry boxes and/or pouches.
Mail to: Irene Lummertz Design Attention: (YOUR ORDER #) 150 Worth Avenue, Suite 214 Palm Beach, FL 33480
Please note items showing signs of wear or have been altered, re-sized or damaged in any way cannot be exchanged. You will be contacted by our customer team member if there are any questions related to the merchandise being received.
