Shop with Confidence

GEMSTONE POLICY
The gemstones sold herein have been purchased from legitimate sources. Irene Lummertz Jewelry guarantees that these gemstones are conflict free, based on personal knowledge and provided by the supplier of these gemstones.

REPAIR POLICY
Irene Lummertz Jewelry is pleased to repair any merchandise purchased with Irene Lummertz Jewelry. No deposit is necessary. Once in receipt of the damaged goods an Irene Lummertz jeweler will professionally inspect the piece to determine the proper course of action. Repairs within a 90 day warranty period are free of charge to our clients. However, products, which are deemed to have been modified by a third party jeweler or abused will not be covered under our free repair warranty.

In the event that you have exceeded our 90 day warranty period, Irene Lummertz Jewelry will gladly repair your items. A charge will be determined after an evaluation by a certified Irene Lummertz jeweler. The customer will be informed of the charge and must authorize such charge prior to commencement of the repair. Irene Lummertz Jewelry will only be responsible for merchandise for a six month period after drop off by the customer.

SHIPPING POLICY
We try to ship all orders within 24 hours of receipt (except federal holidays) if the order is placed before 12:00 noon EST on weekdays. Weekend orders will not ship until the following Monday.

We use FedEx as our primary shipping method but we can ship using other carriers on special orders, or if prior notification is given. All items are shipped fully insured with our signature gift wrap.

Shipping is free for all domestic orders over $300 USD. Special expedited shipping requests may incur additional charges.

Unless an expedited service is requested, your order should arrive in approximately 5-7 business days by standard shipping. After an order is placed, a confirmation email will be sent out indicating order details as well as the tracking number.

For 2nd day shipping your order should arrive in 2 business days after shipping if ordered by 12:00 noon EST.

Please note 2nd day orders placed after 12:00 noon EST. Friday, or on Saturday or Sunday will be processed Monday and should arrive in 2 business days after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be incurred if more than one attempt is made for delivery.

For all next day deliveries your order should arrive the next business day after shipping if ordered by 12:00 noon EST. Please note overnight orders placed after 12:00 noon (EST) Friday, or on Saturday or Sunday will be processed Monday and should arrive the next business day after shipping. A signature may be required and additional charges may be incurred if more than one attempt is made for delivery.
Irene Lummertz Jewelry will make every attempt to ship out an order as soon as it is placed with us. Please take into consideration when placing an order that our number one goal is to provide our customers with quality products that far exceed expectations. In doing so, our attention to detail and quality control takes precedents in our continuing effort in ensuring your satisfaction on the purchases you have made.

For additional information regarding approximate delivery times, please call 561.655.5000

SECURITY GUARANTEE
We are dedicated to protect your order information. Because of this, all personal data that is transmitted through our site is encrypted using SSL or "Secure Socket Layer" technology which encrypts your order information to avoid the decoding of your information by anyone other than Irene Lummertz Jewelry.

PRIVACY POLICY
This Web Site does not collect personally identifiable information.

You will not in connection with your use of this Web Site: (a) violate any applicable local, state, national or international law, statute, ordinance, rule or regulation, including without limitation those relating to competition or antitrust; (b) interfere with or disrupt the computer networks of Irene Lummertz Jewelry or any of its affiliates or attempt to do so; (c) forge headers or in any manner manipulate identifiers in order to disguise the origin of any information; (d) upload, post, transmit, publish, or distribute any material that infringes, violates, breaches or otherwise contravenes the rights of Irene Lummertz Jewelry or any of its affiliates or any third party, including any copyright, trademark, patent, rights of privacy or publicity or any other proprietary right; (e) interfere with or disrupt the use of the Web Site by any other user; (f) use or attempt to use the Web Site or any information in any manner not permitted or in such a manner as to gain unauthorized entry or access to the computer systems of any other person or entity; or (g) upload, post, transmit, publish or distribute any material or information that constitutes or encourages conduct that would constitute a criminal offense, give rise to other liability, or otherwise violate applicable law.

RETURNS & EXCHANGES
Irene Lummertz Jewelry makes buying online risk-free with the guaranteed assurance of our return policy. We want you to be happy with your purchase, so if for any reason you are not satisfied, you can return any jewelry item (fragrance not included) without custom changes or sizing in its original condition for a refund or an exchange. All exchanges made 30 days after purchase date are subject to a 20% stocking fee. Refunds will be credited in as the same form they were paid.

*Please note that this return policy is only applicable for online purchases. All refunds for in store purchases, trunk show purchases, phone orders or any other method are given as STORE CREDIT ONLY, and must be made within 30 days of purchase with receipt.
*Personalized items and special orders are final sale and require a NON REFUNDABLE
50% deposit.

Returns: 10 days from the date of delivery.

Shipping is not refundable.

Returns may take one to two weeks to process and at least one billing cycle for the credit to appear on your credit card statement.

Processing a return:

STEP 1) Return Merchandise Authorization (RMA): Contact us at 561-655-5000 or email to receive an RMA number. RETURNS ARRIVING WITHOUT AN RMA WILL NOT BE ACCEPTED AND WILL BE RETURNED TO SENDER. RMA's EXPIRE IN 14 DAYS.

STEP 2) Please box all packages. Include your RMA number, order number, and orginal packaging. Include any appraisals.

Mail to:
Irene Lummertz Jewelry
ATT:(YOUR RMA NUMBER GOES HERE)
150 Worth Avenue
Suite 214
Palm Beach, FL 33480

STEP 3) Receiving
Upon receipt our quality assurance department will review the item. Please note, that items showing signs of wear, have been altered, re-sized, or damaged in any way cannot be accepted. Returns without a receipt or items that are improperly packaged or uninsured will be refused receipt.


If you have any questions about our return procedure, please don't hesitate to call us: 561-655-5000 or email us.